Email, WhatsApp, chat and phone — unified ticketing, SLA tracking and analytics for faster, more organized support.
Support teams face the same challenges every day
Messages scattered across email, WhatsApp, chat and phone — nothing gets tracked properly.
Customers wait too long while support teams struggle to prioritize urgent issues.
No SLA tracking, no resolution times, no way to measure or improve support quality.
From ticket management to SLA tracking, automation to analytics — NextWeb HelpDesk has it all
Email, WhatsApp, chat, web forms — all customer messages in one place.
Tags, priorities, custom queues and automated routing for organized support.
Set SLA timers, track compliance, and auto-escalate overdue tickets.
Canned replies, auto-assign rules, and smart follow-ups save time.
Self-service KB articles and public help center reduce ticket volume.
Mentions, internal notes, and seamless SLA handoffs between agents.
Track response times, SLA compliance, and volume by channel.
Link orders, invoices, returns and full context to every ticket.
BillDesk, Inventory, Commerce, CRM, WhatsApp API — all connected.
RBAC, audit logs, and data encryption keep support data secure.
Four simple steps to transform your customer support
Messages from all channels flow into your unified inbox automatically.
Smart routing, tags, priorities, and SLA timers organize every ticket.
Use automation, KB articles, and team collaboration to close tickets fast.
Track SLA compliance, CSAT, and resolution times to improve continuously.
Watch how a WhatsApp message becomes a resolved ticket in seconds
Hi, I ordered a kurta set yesterday (Order #12345) but haven't received tracking details yet. Can you help?
Hi Priya! Your tracking number is TRK789456. You can track it here: [link]. Your order will arrive by tomorrow evening. Thanks for your patience!
Connect support to billing, inventory, commerce, and communication tools
Payment & refund triggers
Stock & order lookup
Order history & returns
Customer data sync
Business messaging
Team notifications
Custom integrations
Full REST API
Need a custom integration?
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Handle order inquiries, returns, and refunds faster with linked order context.
Manage appointment questions, rescheduling, and service feedback seamlessly.
Track shipment queries and delivery issues with real-time ticket updates.
Support dealer networks with multi-channel ticketing and inventory checks.
Choose the plan that fits your team size and support needs
For small teams
For growing teams
For large teams
See how teams across India are transforming their customer support
"Our response time dropped from 4 hours to 15 minutes. SLA compliance went from 60% to 95%. Customers are happier and our team is less stressed."
Everything you need to know about NextWeb HelpDesk
Still have questions?
Contact our team